Shipping policy

Delivery and Shipping

We offer UK and International shipping. Our delivery options are listed below:

UK Shipping

Channel Islands - When placing an order for delivery to the Channel Islands please select either Jersey or Guernsey as your delivery country. This will make sure that you are not charged VAT.

Free Shipping (UK only) - We offer free shipping within the UK only for orders with a value of £50.00 or over. Free shipping orders will be sent by Royal Mail Tracked 48™.

Royal Mail Tracked 48™ (UK only) - All UK orders, including Free Delivery unless otherwise stated, are dispatched by Royal Mail Tracked 48. This doesn't mean that you will receive your order 48 hours after placing it! We do our very best to ensure that all orders placed before 2 pm are dispatched the same day but we can not guarantee it. Royal Mail try to deliver these packages within 2-3 days, but do not guarantee it.  You do not have to sign for Tracked 48 deliveries, the delivery driver electronically 'signs' for the package, so tracking is available. If you do not receive your delivery please check any safe places or with neighbours before contacting us. Prices start at £3.65 and increase according to weight.

Royal Mail Special Delivery Guaranteed® (UK only) - We also offer, for an extra charge, Royal Mail Special Delivery, which will be delivered the following working day before 1 pm. We can only guarantee this is the order is placed before 2pm. If you place your order on a Friday and want next day delivery, you must choose Royal Mail Saturday Guaranteed as your delivery option. Orders placed for special delivery will need to be signed for. Please note we are unable to send Royal Mail special deliveries to PO Box addresses. Prices start at £7.95 and increase according to weight.

International Shipping

Royal Mail Tracked - We offer a standard tracked shipping service with Royal Mail internationally. Delivery times can vary. No signature is required. There are a few countries that do not offer this service, which include Bulgaria, Romania, Albania, Belarus, Bosnia and Herzegovina, Macedonia, Montenegro, Kosovo among others.

The shipping charge is valid for one delivery. If the item could not be delivered through no fault of ours, you will be required to pay an additional charge for redelivery. This condition applies if you provide an incomplete or wrong address, if the delivery can not be made due to there being no access to the property, or for any other reason over which we have no control.

We will not knowingly send prohibited items to other countries but rules and regulations change and we are unable to keep track of all such changes. It is your responsibility to ensure that the item you are ordering is allowed by your local customs import control. If an order is returned to us we will refund your payment minus delivery charges.